Payment Policy

At Pepper and Spices (operating under the brand name GUJJU via gujjumasala.in), we are committed to providing a secure and seamless payment experience for our customers. This Payment Policy outlines the terms and conditions related to the payment processes for purchases made on our platform.

Accepted Payment Methods

We accept a variety of payment methods to facilitate your purchases:

• Credit and Debit Cards: Visa, MasterCard, American Express, and RuPay.
• UPI (Unified Payments Interface): Instant bank transfers.
• Net Banking through major Indian banks.
• Popular digital wallets as available at checkout.
• Cash on Delivery (COD), available with an additional charge displayed at checkout.

All transactions are processed in Indian Rupees (INR).

Upon placing an order, the payment amount will be authorized and captured through our secure payment gateway. In the event of a payment failure, please ensure accurate entry of card details and OTPs, sufficient account balance or credit limit, and a stable internet connection during the transaction. If issues persist, please contact your bank or financial institution for assistance.

We prioritize the security of your payment information. Our payment processing system complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your card details are encrypted and transmitted securely. We do not store your card information on our servers.

Upon successful payment, you will receive an order confirmation via email and/or SMS, detailing your order and payment information. This confirmation serves as proof of payment and order placement.

Refunds and Cancellations

Refunds are applicable in cases of order cancellation, product unavailability, or other valid reasons as per our Return & Refund Policy. Refunds will be processed to the original payment method used during the transaction. The timeline for the refund to reflect in your account may vary depending on your bank or payment provider. Transaction fees, if any, are non-refundable unless otherwise stated.

In the event of a chargeback or payment dispute, we reserve the right to suspend processing of the order until the dispute is resolved, provide necessary documentation to the payment provider, and take appropriate legal action if fraudulent activity is suspected. All prices displayed on our website are inclusive of applicable taxes unless stated otherwise. A detailed invoice will be provided via email upon successful payment. We reserve the right to update or modify this Payment Policy at any time; changes are effective immediately upon posting on our website.